These commodities are for commercial end use only. They may not be used in the design, development, production or use of nuclear, chemical or biological weapons or missiles.



* All quoted lead times are correct on the day of the quote. Lead times are subject to change without notice based on issues that could arise relating to the availability and quantities of product from the manufacturer.

Payment terms and finance options

For Payment terms please refer to section 16 of Terms & Conditions.

Focus 2000 Infrared Ltd offers a number of payment options to suit every customer. These options include:

  • Capital sale (refer to your quotation)
  • Rental (ask for details)
  • Lease (ask for details)

Customer service

Focus 2000 Infrared Ltd offers a high standard of customer service including:

  • Bespoke training package
  • Consultancy
  • Site surveys and installation

If you require further assistance at any time please contact Focus 2000 Infrared Ltd

Peter Banham

Technical Sales Director – Security & Surveillance

Phone: +44 (0)1458 241 723
Mobile: +44 (0)780 319 1991

PR & Communications The implementation of a new Focus 2000 Infrared Ltd solution can generate much interest. It might show you are proactively tackling a problem, and reassure the people affected by it. Focus 2000 Infrared Ltd can help you communicate your success stories to a wider audience. Please contact Focus 2000 Infrared Ltd for more information: Tel: +44 (0)1458 241 723.

Case Study programme – we contact selected customers to see if we can feature their application and experiences of thermal imaging within regular case study information, subject to their final approval.  You do not have to participate, however we would be very grateful for any experiences you may be able to share with us.  You will be able to decline or accept to be involved at the point of contact (via email or telephone call), usually within 6 months of purchase.

Technical Support If you experience technical problems, please call our UK man-based Technical Support number (available on weekdays between 8:30AM and 5:30PM), Tel: +44 (0)1458 241 723, You can alternatively send an E-mail to and a Focus 2000 Infrared representative will contact you (on workdays between 9:00AM and 5:00PM).

Finance For any requests as to financial issues, please contact accounts, Tel: +44 (0)1458 241 723  E-mail:

Training Additional training packages can be purchased at any time. Promotions, staff rotations, etc. can have an impact on your human resources operating the Focus 2000 Infrared products, resulting in non-optimal usage and even damage to the equipment. In order to maximise your return on investment, please contact Focus 2000 Infrared for additional training packages. Tel: +44 (0)1458 241 723.

Warranty and Returns

The Standard Warranty offers the customer cover on all mechanical failure of equipment supplied by Focus 2000 Infrared Ltd, from date of delivery. Under the terms of this warranty, it is the buyer’s responsibility to return the faulty equipment, a RMA number must be issued by Focus 2000 Infrared Limited before any equipment is returned. The equipment will be repaired or replaced and returned at no cost* to the customer.

*The standard warranty does not cover theft or material damage caused by vandalism or human error.

Under these circumstances Focus 2000 Infrared Ltd can still repair or replace and return the equipment; however repairs or replacements will be chargeable.


1.   The Contract

1.1 Any Order sent to Focus 2000 Infrared Limited (“the Company’) by the customer for the supply of the Company’s products (“the Products”) will be accepted entirely at the discretion of the Company and if so accepted will only be accepted upon these conditions (“the Conditions”) and by means of the Company’s standard order acknowledgement form.

1.2 Each Order which is so accepted shall constitute an individually legally binding contract (“the Contract”) between the Company and the customer.

1.3  These Conditions shall override any contrary different or additional terms or conditions (if any) contained on or referred to in an order form or other documents or correspondence from the customer and no addition or alteration or substitution of these terms will bind the Company or form part of any Contract unless they are expressly in writing by a person authorised to sign on the Company’s behalf.

1.4  The customer acknowledges that it has not been induced to enter into the Contract by any representation made by or on behalf of the Company other than those contained in the Contract.

2.   Cancellation

Contracts may not be cancelled by the customer without the written consent of the Company any cancellations agreed to will be subject to a 25% cancellation fee. Contracts resulting from special orders may not be cancelled in any circumstances.

3.   Variations

No variation of any Contract shall be valid and binding unless the terms thereof have been agreed in writing by both the Company and the customer.

4.   Prices

4.1  Customers will be invoiced by the Company at the Company’s prices ruling at the date of despatch of the Products.

4.2  Prices quoted in the Company’s quotations or prices lists:-

a) Are (unless otherwise stated) the Company’s ex-works prices and do not include packing in transit insurance or carriage;

b) Are those then current and shall not be binding on the Company;

c) Do not include Value Added Tax or any other tax, levy, duty or surcharge whether imposed before or after making the Contract.

5.    Specification and Material

5.1 All Products will be supplied to the Company’s specifications current at the date the manufacture of the Products starts.

5.2 Products will be made from the Company’s standard materials but, if, for any reason, such materials are unavailable, the Company reserves the right to substitute the most suitable alternative that can be obtained at the time of manufacture.

5.3 All dimensions, sizes, capacities and graphic representations are approximate and subject to variation and change by the Company without notice.  Critical features must be agreed in advance of placing an order.

5.4 No other specification, descriptive material, written or oral representation, correspondence or statement, promotional or sales literature shall form part of or be incorporated by reference into the Contract.

6.   Customer’s specification

Where the Company supplies Products to a customer in accordance with the customer’s specification, any addition or alteration shall be subject to an extra charge and the customer shall indemnify the Company against all damages, penalties, costs and expenses to which it may become liable through the infringement of the rights of third parties.

 7.    Orders

7.1 All orders by the customer must:-

a)    Be numbered;

b)    Specify the address which the Products are to be delivered (“the place of delivery”)

c)    Specify the address to which the Company’s invoice is to be sent.

7.2 Orders made by telephone must be confirmed in writing by the customer within 48 hours on order forms marked “Confirmation of telephone order”.

8.    Installments

8.1 By agreement between the Company and the customer, orders for the Products may be established for delivery by installments.

8.2 Where products are delivered by installments, each delivery shall be deemed to constitute a separate enforceable Contract and will be invoiced by the Company separately.

9.   Delivery

9.1 We will arrange for a courier to deliver the Goods to you. We will notify you when we dispatch the Goods to the courier.

9.2 We will instruct the courier to deliver the Goods to the address set out on the Purchase Order unless otherwise agreed between you and us.

9.3 All products supplied by the Company will be delivered to the customer at the place of delivery.

9.4 You must make your own arrangements to take delivery of the Goods and if we are unable to deliver the Goods pursuant to a failure by you to take delivery of the goods then we shall be entitled to charge you for any costs we incur pursuant to such failure including the cost of redelivery, storage of the goods and any charges levied on us by the courier.

9.5 We may deliver the Goods in more than one installment. If we do this we may send you an invoice for each delivery.

10.   Non-acceptance of delivery

If the customer fails to take or accept delivery of the Products in accordance with Condition 9 hereof the price shall nevertheless be paid in accordance with Condition 16 as if delivery had taken place.  The Company shall be entitled to charge the customer for storage, insurance and other expenses reasonably incurred or suffered by the Company as a result of such failure but the Company shall not be bound to take any steps for the custody or care of the Products to be liable for any loss or damage suffered by the customer arising there from.

11.   Shortage, damage and non-delivery

11.1 No claim against the Company for shortage, damage in transit or non-delivery will be entertained unless:-

a)   Non-delivery of the whole consignment of the Products is reported in writing to the Company and the carrier within 5 days of the date of dispatch as notified to the customer in advice notes.

b)   Partial loss, damage or non-delivery of any separate part of a consignment is reported in writing to the Company and the carrier within 3 days of the date of delivery of the consignment or part consignment.

11.2 If you do not tell us in writing within 5 days of delivery you will be deemed to have accepted the Goods and must make payment in accordance with the contract.

12.   Delay

Any times quoted for delivery are to be treated as estimates only and will not involve the Company in any liability for failure to deliver the Products within such time.

Where for any reasons delivery of the Products to the customer is delayed the customer shall take delivery of the Products sold within 3 days of being so requested by the Company.

13.   Force Majeure

The Company shall not be liable for failure to comply with the terms of the Contract if it is prevented from so doing through any circumstances beyond its control, including but not limited to Act of God, force majeure, strikes, lockouts, accidents, war, fire, reductions in or breakdown of plant or machinery or shortage or unavailability of raw materials from normal sources or routes of supply.

14.   Warranty

14.1 The Company will repair or at its option replace or reimburse or issue a credit note in respect of the price paid for any Products which after proper use prove to be defective within a period of 12 months after the date of delivery.  This Condition shall not apply unless:-

a) Notice in writing of the defects complained of is given on the Company upon their appearance

b) The defect shall be found to have arisen solely from the Company’s faulty design, workmanship or materials

c) the defective Products are returned to the Company’s factory at the customer’s expense if so requested by the Company and this Condition shall not apply to Products that have been processed or interfered with other than by the Company or which have not been stored, handled or used in accordance with the Company’s instructions.

14.2   Any repaired or replaced Products shall be redelivered by the Company free of charge to the original place of delivery but otherwise in accordance with and subject to these Conditions save that the period of 12 months (referred to in Condition 14.1) shall be replaced by the unexpired portion of that period only.

15.   Limitation of Liability

15.1 Except where by law its liability cannot be excluded or limited –

a) the Company’s compliance with its obligations under Condition 14 shall be in lieu of any guarantee, representation, warranty or condition (whether express or implied, statutory or otherwise) as to the quality or fitness for any particular purpose of the Products

b) The Company shall not be under any liability for consequential loss whether in contract tort or otherwise as a result of the customer having entered into the Contract and the Company’s prices are set accordingly.

15.2   Where the customer is a consumer (as defined by the Unfair Contract Terms Act 1977 or any subsequent legislation) nothing in these Conditions shall affect his statutory rights.

16.    Payment

16.1 Except where a credit account has been opened for the customer by the Company, payment shall be made in advance against a pro-forma invoice.

16.2 Unless otherwise agreed by us: Orders of more than £50,000 we will invoice 40% of the Price on receipt of a Purchase Order and the remaining 60% following dispatch of the Goods to the courier for delivery.

16.3   Credit account invoices are due for payment within thirty days of the date of invoice.  All invoices are strictly 30 days.

16.4   Payment of credit account invoices by their due date is a condition precedent to the fulfilment of the Company’s further obligations under the Contract in respect of which such default has been made or any other Contract then subsisting between the Company and the customer.

16.5   The Company shall have the right to charge interest at the rate of 3% per annum above Lloyds TSB Base Rate as amended from time to time and will be charged on a daily basis on overdue accounts calculated from the date payment is due until receipt of payment at the Company’s offices.

17.   Passing of Property and Risk

17.1 The risk in the Products supplied by the Company shall pass to the customer as soon as they are delivered by the Company to the place of delivery.

17.2 The Company will remain the sole and absolute owner of the Products until payment of the price has been made in full.  Until receipt by the Company of such payment the customer will hold the Produces for the Company as fiduciary bailee and will store them upon its premises separately from its own products or those of any other person and in a manner which makes them readily identifiable as the products of the Company.

17.3 When payment for the Products is overdue or the customer suffers distress or execution to be levied against its effects, makes an arrangement or composition with creditors or, being a corporate body, enters into liquidation or has an administrator or a receiver appointed for the whole or any part of its undertaking or, being an individual, has a receiving order and bankruptcy made against him, then

a) If the customer remains in possession of the Products, whether or not the customer has sold them, the Company shall be entitled to recover the Products from the customer, or

b) if the customer has parted with possession with the Product by way of sale having sold them as fiduciary bailee shall hold in trust so much in the proceeds of sale of the Products as represent the customer’s liability to the Company in respect of them.

17.4   If any of the Products are processed into other goods before payment in full for the Products has

been received by the Company, the Customer shall hold the Products and such other goods on trust for the Company until such payment is made and the customer shall hold in trust for the Company so much of the proceeds of sale of the Products and such other goods and any rights arising from sale as are equivalent to the unpaid price.

17.5   The Company may for the purpose of recovery of its Products, enter upon any premises where they are stored or where they are reasonably thought to be stored and repossess the same.

18. Additional Services

18.1 If you ask us for support, service or training we will be entitled to charge you for such support, service or training in accordance with our current price list.

19. Assignment

The Buyer shall not assign or otherwise dispose of this Contract without the Company’s prior written consent.

20. Insolvency

The Company shall have the right to terminate the Contract forthwith by notice in writing where the customer becomes insolvent or bankrupt or makes an arrangement with its creditors or suffers a receiver to be appointed or being a body corporate enters into liquidation (other than in connection with a reconstruction or amalgamation) in any of which case the Company shall have no further obligations under the Contract and the price for all the Products delivered shall become immediately due and payable.

21. Proper Law

Contracts made with the Company shall be governed by and construed according to the laws of England and Wales and the customer agree to submit to the jurisdiction of English and Welsh Courts.

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